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Visitor Services Associate

17 Mar 2021 10:53 AM | Caitlin Swaim

Visitor Services Associate 

Position Summary: The Annapolis Maritime Museum & Park (AMM) is seeking a Visitor Services Associate who is responsible for engaging with the public to provide an educational, safe and memorable experience. The Visitor Services Associate is expected to assist with all aspects of visitor services at the museum including staffing the reception desk; general admission sales, membership promotion and retail sales; and assisting with answering questions pertaining to exhibits, museum programs, and area attractions.

This position maintains flexible hours, including weekends, holidays, and evenings as necessary. This is a 30 hour per week position, $15 per hour. The position is located at the 723 Second Street location in Annapolis, Maryland and reports to the Guest Experience Coordinator. The museum’s operating hours are Tuesday – Sunday, 10am – 3pm. Multiple positions open.

Job Responsibilities:

Museum

·         Assists with general museum reception and visitor admission, maintaining the highest standards of customer service for all visitors

·         Responds effectively and knowledgeably to questions from visitors regarding all aspects of the museum including exhibit information, planned programs/events, local tourist information, along with membership and volunteer opportunities

·         Responsible for all opening and closing procedures for exhibition spaces and reception desk

·         Performs retail sales processing for museum admission, events tickets, and membership sales through museum’s software platform - Altru

·         Proves knowledgeable about AMM membership levels & benefits and promotes membership sales

·         Monitors the museum’s docks, welcomes visiting vessels, and confirms membership and docking privileges – must enforce docking protocols and sell/renew memberships as necessary

·         Performs routine cleaning of exhibition spaces to ensure the best possible visitor experience, this could include sweeping floors/spot mopping as necessary and cleaning windows

·         Completes routine/basic disinfection of exhibits for COVID-19 safety compliance

·         Assists Guest Experience Coordinator with heritage programs including planning and executing programs

·         Facilitates tours for venue rentals – provides access to spaces and answers simple questions

·         Answers day-of questions for caterers and vendors of venue rentals prior to the arrival of site supervisors

·         Troubleshoots simple technology failures with exhibits

·         Answers the telephone and directs calls to appropriate staff/department

Group Sales

·         Manages group check-in, assists tour guides and museum educators with group management and answers questions for groups concerning the logistics of their visit including bus and vehicle parking

·         Supports partner tours and programming with groups like the US Lighthouse Society, Chesapeake Chapter and Capital SUP and cruises aboard the museum’s skipjack Wilma Lee

·         Assists Guest Experience Coorindator with group sales (booking group tours) as needed

Gift Shop

·         Performs store maintenance, restocks merchandise, completes quarterly inventories, fills online orders, and maintains appearance of shop


Qualifications:

·         Access to reliable transportation and college preferred, high school or G.E.D. required

·         Two or more years of work experience in retail or customer service position preferred

·         Exceptional customer service abilities, accuracy, enthusiasm and productive work ethic

·         Ability to deal tactfully and effectively with a diverse population of visitors and staff

·         Ability to work unsupervised and make safe and responsible decisions

To apply, please email your resume to museum@amaritime.org. Please, no phone c


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