Small Museum Association

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Visitor Services Associate

30 Mar 2020 12:36 PM | Anonymous

Visitor Services Associate – Visitor Center & Museum Store
(Part Time, Multiple Positions Available)
Pay Rate: $9/hour

Historic Bethlehem Museums & Sites is seeking a Visitor Services Associate for the Historic Bethlehem Visitor Center in Historic Downtown Bethlehem, PA. The organization cares for 20 historic sites, including two National Historic Landmarks and provides public offerings through walking and custom tours year-round. Historic Moravian Bethlehem has been designated as a National Historic Landmark District and been placed on the US Tentative List for eventual nomination to the UNESCO World Heritage List.

This position is responsible for increasing visitor awareness of the National Historic Landmark District including the museums and sites, local events, and local businesses. This is a visitor and customer service focused position with sales transactions including merchandise, museum and tour admission. The successful candidate is independent, outgoing, and comfortable working with the general public. Through friendly and energetic interaction, the successful candidate will increase revenue which supports Historic Bethlehem Museums & Sites.

Responsibilities:

  • Initiate and complete sales transactions with visitors - this includes greeting every customer, suggesting purchases, encouraging sales of tours, tickets and store merchandise, and upselling at point of sale
  • Promote overall HBMS support (memberships, donations, in-kind support, merchandise transaction round-ups and solicitation of special events)
  • Answer phone inquiries
  • Independently complete customer transactions promptly and accurately
  • Request and record visitor information for enhanced marketing and outreach efforts
  • Ensure that all displays and supplies are well stocked at all times and the store is neat and orderly
  • Maintain and report accurate visitation statistics
  • Share information about downtown activities, shops, museums and restaurants
  • Ensure every guest receives high quality customer service
  • Other duties as assigned


Requirements:

  • Must be at least 18 years of age
  • Previous experience with merchandise and cash-handling
  • Willingness and ability to work weekends and evenings
  • Must be able to lift 50 lbs and move display pieces
  • Ability to work as a team player and maintain a high standard of accountability


Desired Skills:

  • Previous non-profit, customer service, retail or museum experience preferred
  • Ability to inspire the public to learn about our local history
  • High energy – must be able to work in a fast-paced environment
  • Demonstrate a sense of humor and delight in working with the general public
  • Work with a high level of integrity and flexibility to enhance visitor and donor satisfaction
  • Proficient computer skills and demonstrate ability to master new programs quickly
  • Exceptional oral communication skills Reporting Relationship:


This position primarily reports to the Visitor Center & Museum Store Coordinator.

To Apply:

Please submit resume, cover letter, and availability to ljancay@historicbethlehem.org

 



Answer phone inquiries

Independently complete customer transactions promptly and accurately

Request and record visitor information for enhanced marketing and outreach efforts

Ensure that all displays and supplies are well stocked at all times and the store is neat and orderly

Maintain and report accurate visitation statistics

Share information about downtown activities, shops, museums and restaurants

Ensure every guest receives high quality customer service

Other duties as assigned

Requirements:

Must be at least 18 years of age

Previous experience with merchandise and cash-handling

Willingness and ability to work weekends and evenings

Must be able to lift 50 lbs and move display pieces

Ability to work as a team player and maintain a high standard of accountability

Desired Skills:

Previous non-profit, customer service, retail or museum experience preferred

Ability to inspire the public to learn about our local history

High energy – must be able to work in a fast-paced environment

Demonstrate a sense of humor and delight in working with the general public

Work with a high level of integrity and flexibility to enhance visitor and donor satisfaction

Proficient computer skills and demonstrate ability to master new programs quickly

Exceptional oral communication skills Reporting Relationship:

This position primarily reports to the Visitor Center & Museum Store Coordinator.

To Apply:

Please submit resume, cover letter, and availability to ljancay@historicbethlehem.org

 



Answer phone inquiries

Independently complete customer transactions promptly and accurately

Request and record visitor information for enhanced marketing and outreach efforts

Ensure that all displays and supplies are well stocked at all times and the store is neat and orderly

Maintain and report accurate visitation statistics

Share information about downtown activities, shops, museums and restaurants

Ensure every guest receives high quality customer service

Other duties as assigned

Requirements:

Must be at least 18 years of age

Previous experience with merchandise and cash-handling

Willingness and ability to work weekends and evenings

Must be able to lift 50 lbs and move display pieces

Ability to work as a team player and maintain a high standard of accountability

Desired Skills:

Previous non-profit, customer service, retail or museum experience preferred

Ability to inspire the public to learn about our local history

High energy – must be able to work in a fast-paced environment

Demonstrate a sense of humor and delight in working with the general public

Work with a high level of integrity and flexibility to enhance visitor and donor satisfaction

Proficient computer skills and demonstrate ability to master new programs quickly

Exceptional oral communication skills Reporting Relationship:

This position primarily reports to the Visitor Center & Museum Store Coordinator.

To Apply:

Please submit resume, cover letter, and availability to ljancay@historicbethlehem.org

 


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