Job Description
Glencairn Museum is seeking a part-time visitor services representative beginning August 14, 2023. The current opening is for three weekday afternoon shifts beginning at noon and ending at 4:30 pm. Occasional work on evenings and weekends will be required.
The visitor services representative staffs the visitor services desk at Glencairn’s main entrance.
The successful candidate will demonstrate enthusiasm for and ability to serve museum visitors and staff. Bilingual abilities are a plus.
Glencairn Museum is part of the Academy of the New Church and is affiliated with the General Church of the New Jerusalem (newchurch.org), a Christian denomination based on the theology of Emanuel Swedenborg. The mission of Glencairn Museum is to engage a diverse audience with the common human endeavor to find higher meaning and purpose in our lives. This is achieved by recognizing universal spiritual concepts expressed in religious beliefs and practices around the world—past and present—through the interpretation of art, artifacts, and other cultural expressions of faith. A special focus of the Museum is to preserve and interpret art and artifacts that illustrate New Church beliefs and practices. Glencairn is seeking applicants who are committed to the Museum’s mission and values. For more information about Glencairn Museum and its mission, please visit glencairnmuseum.org/about-us
Details
- $15.00 hourly rate
- Hours vary from 13.5 to 22.5 hours per week
- Part-time, no benefits
- Reports to visitor experience manager
Responsibilities
Glencairn Museum is currently closed to the public during a large infrastructure project. The following list represents visitor services representative job responsibilities during this project. Job responsibilities will change when the museum opens to the public in late November.
1. Greet all contractors, invited guests, and staff, including opening and closing the main door upon arrival and departure.
2. Answer phone inquiries about Glencairn Museum and the Bryn Athyn Historic District. (Requires being familiar with open times and upcoming public events for all buildings in the Bryn Athyn Historic District.) Answer general questions and know to whom to direct inquiries for further information.
3. Record reservations using an online booking platform, including receiving and responding to requests by phone and email. (Programs are being held remotely.)
4. Process advanced ticket sales and reservations for Museum programming. (Programs are currently being held remotely.)
5. Process sales through POS system.
6. Enforce security policies including parcel control, key distribution, monitoring CCTV when requested, and ensuring that invited guests sign in.
7. Receive and process deliveries and mail.
8. Know security procedures.
9. Be prepared to assist with emergency situations.
10. Perform a variety of light clerical duties as assigned by the visitor experience manager.
11. Promote museum membership and public programs including tours, workshops, and events.
12. Staff on-site admissions for museum events. (Currently being held remotely.)
Personal and Professional Requirements
Employees of Glencairn Museum are expected to uphold the mission, principles, and policies of the Academy of the New Church; support the mission of Glencairn Museum; and follow all Museum policies and guidelines. Successful applicants will:
1. Maintain a professional workspace, including keeping the desk neat, organized, and clutter-free.
2. Maintain a professional demeanor. Treat others with courtesy and respect.
3. Follow instructions and consistently follow through on tasks.
4. Follow all Museum policies and visitor services operational procedures.
5. Communicate information clearly, carefully, and accurately in all in-person, telephone, and electronic communication.
6. Maintain clear knowledge of all emergency procedures.
7. Know the mission of the Museum and the history of the buildings in the Historic District.
8. Have the ability to remain at the desk for long periods of time while also being prepared to quickly move to assist contractors and people entering and exiting the building.
9. Be dependable, attentive, and accommodating while always adhering to Museum policy.
10. Be at least 18 years old with a high school diploma or equivalent.
How to apply
An important part of our interview process is understanding why this position and our mission particularly resonate with you. Applicants should submit a resume and a cover letter including a discussion of their interest in Glencairn’s mission to Leah Smith at leah.smith@glencairnmuseum.org. Please also include contact information for three adult references (not related to you) that know your abilities, skills, and work ethic. The application deadline is July 31, 2023.
Contact Person
Leah Smith
Visitor Experience Manager
leah.smith@glencairnmuseum.org
267.502.2993
Small Museum Association