Position Description:
Glencairn Museum (located in Bryn Athyn, Pennsylvania) is seeking a part-time visitor services representative. The current opening is for weekday and weekend afternoon shifts. Afternoon shifts begin at 12:15pm and end at 5:00pm. Training will take place on days and times determined by the availability of the successful applicant. Occasional evening work opportunities will be available.
The visitor services representative staffs the visitor services desk at the Museum’s main entrance.
Details:
- $15.00 hourly rate
- Hours vary from 5.5 to 11 hours per week
- Part-time, no benefits
- Reports to Visitor Experience Manager
Glencairn Museum is part of the Academy of the New Church and is affiliated with the General Church of the New Jerusalem (newchurch.org), a Christian denomination based on the theology of Emanuel Swedenborg. The mission of Glencairn Museum is to engage a diverse audience with the common human endeavor to find higher meaning and purpose in our lives. This is achieved by recognizing universal spiritual concepts expressed in religious beliefs and practices around the world—past and present—through the interpretation of art, artifacts, and other cultural expressions of faith. A special focus of the Museum is to preserve and interpret art and artifacts that illustrate New Church beliefs and practices. Glencairn is seeking applicants who are committed to the Museum’s mission and values. For more information about Glencairn Museum and its mission, please visit glencairnmuseum.org/about-us.
Responsibilities:
The following list represents visitor services representative job responsibilities:
1. Greet visitors and staff, including opening and closing the main door upon arrival and departure.
2. Answer phone inquiries about Glencairn Museum and the Bryn Athyn Historic District. (Requires being familiar with open times and upcoming public events for all buildings in the Bryn Athyn Historic District.) Answer general questions and know to whom to direct inquiries for further information.
3. Record reservations using an online booking platform, including receiving and responding to requests by phone and email.
4. Process advanced ticket sales and reservations for museum programming.
5. Process admission and gift shop sales through POS system.
6. Enforce security policies including parcel control, key distribution, and monitoring CCTV when requested.
7. Receive and process deliveries and mail.
8. Know security procedures.
9. Be prepared to assist with emergency situations by calling 911, etc.
10. Perform a variety of light clerical duties as assigned by the visitor experience manager.
11. Promote museum membership and public programs including tours, workshops, and events.
12. Staff on-site admissions for exhibitions, tours, workshops, and other museum events.
Personal and Professional Requirements:
Employees of Glencairn Museum are expected to uphold the mission, principles, and policies of the Academy of the New Church; support the mission of Glencairn Museum; and follow all Museum policies and guidelines. Successful applicants will:
1. Maintain a professional workspace, including keeping the desk neat, organized, and clutter-free.
2. Maintain a professional demeanor. Treat others with courtesy and respect.
3. Follow instructions and consistently follow through on tasks.
4. Follow all Museum policies and visitor services operational procedures.
5. Communicate information clearly, carefully, and accurately in all in-person, telephone, and electronic communication.
6. Maintain clear knowledge of all emergency procedures.
7. Know the mission of the Museum and the history of the buildings in the Historic District.
8. Have the ability to sit for long periods of time while also being prepared to quickly move to assist contractors and visitors entering and exiting the building.
9. Be dependable, attentive, and accommodating while always adhering to Museum policy.
10. Be at least 18 years old with a high school diploma or equivalent.
How to Apply:
Applicants should send an email to request an application to Leah Smith at leah.smith@glencairnmuseum.org. Submissions will be reviewed, and interviews scheduled as applications are received.
Contact Person:
Leah Smith, Visitor Experience Manager
leah.smith@glencairnmuseum.org
267.502.2993
Small Museum Association