Visitor Services Associate
Part-Time Hourly, some nights and weekends
$17.25 per hour
Reports to Operations Supervisor
The Visitor Services Associate (VSA) is dually responsible for providing excellent security and customer service to all visitors.
Please direct all inquiries to jobs@morven.org. No calls will be accepted.
Security Responsibilities (abbreviated):
- Acts to ensure a safe and pleasant environment for all visitors/staff
- Acts to ensure that the policies and procedures designed to protect Morven, its collections, property, staff, volunteers, contractors and visitors are followed properly.
- Responds to emergency situations
- Part of ensuring a safe and pleasant experience entails making sure the museum and its grounds are presentable.
Visitor/Customer Service Responsibilities:
- The VSA is often one of the only staff members to interact with the public, therefore the VSA acts to ensure that all visitors are welcomed and enjoy their experience at Morven.
Museum Shop Responsibilities:
The Museum Shop Associate will welcome guests visiting Morven Museum & Garden. They are responsible for making a good first impression. The shop carries adult and children’s items that are related to the history and/or mission of Morven Museum and Garden. The shop operates the same days as the museum including, on occasion, additional special reserved days for tour groups and some evening events.
In operating the shop, the Museum Shop Associate will welcome guests, sell admission tickets, group tour reservations, and retail items. They will be responsible for the register, handle refunds, and count money before and after shifts. In coordination with the Gift Shop Manager, the VSA will price and replenish stock as necessary, noting when items are sold out. They will answer the phone, provide directions, take messages, and connect callers to the appropriate staff members/voicemails. They will be required to be up to date on programs and museum activities to share with visitors and facilitate group tour requests.
Private Event Responsibilities:
Visitor Services Associates are required to work one third of all private events scheduled, in addition to working in-house Morven events and special programs as needed. This will require all Visitor Services Associates to be available to work both nights and weekends (with appropriate notice), depending on the specific needs of the event. Visitor Services Associates scheduled to work a private event will be required to keep in communication with Morven’s Private Events Manager, as well as that particular event’s host, in the time leading up to the day of the event itself.
The Associate may also be assigned to:
- Assist with data entry and other tasks as needed.
- Assist with upkeep of Morven's online shop and sales.
Other duties as assigned
Requirements:
- Strong retail or customer service experience
- Point of Sale computer experience
- Friendly, approachable disposition
Job Requirements:
- Background check required
- Ability to maintain professional composure at all times.
- Must be in good physical and mental health, able to remain standing for at least 60 minutes, lift 50 lbs., and must be comfortable/able to navigate in cramped and narrow spaces (in the event of an emergency).
- Must have own vehicle or reliable form of transportation.
- Must be able to work on weekends, certain designated holidays, extended hours, off-hours private events (nights)
- Must be flexible with scheduling and able to change plans on short notice (in the event of an emergency)
- Must have the ability to function effectively as a member of a close-knit team as well as independently
- Must have a High School diploma or GED (college degree strongly preferred)
- Must have reliable communication (cell phone & email)
- Must be a team player, adaptable, dependable, trustworthy, confidential, personable
- 2+ years of some combination of security or customer service experience strongly preferred
Small Museum Association