Small Museum Association

    Small Museums Working Together

Welcome to the SMA Job Board. Members may post job opportunities when they are logged into their account.  Learn more about membership here.

SMA supports efforts to increase diversity and equity within the museum field. As a sign of that support, we require all postings on our Job Board to include salary information. Postings without salary information will be removed and the posting organization will be notified that they are welcome to re-post the opportunity if they are willing to include the required information.  

To add a job posting, make sure you are logged into the website using the email attached to your membership account. If you are unsure of your login email, contact membership@smallmuseum.org. Once you are logged in and return to the job posting page, the option to "Add post" will appear below. Please email us if you have any trouble. Please make sure to include the location of your organization!(city, state, website, etc.). 

  • 03 Mar 2022 4:03 PM | Jamie Taylor
    • OPPORTUNITY

      The mission of the 6th Cavalry Museum is to honor and preserve “history for all” through exhibitions, reenactments, and school outreach. We share the stories of the Americans who served, as well as the ways that the post shaped the culture of Northwest Georgia and our nation.

      The Museum employs one full-time and one part-time staff member, is governed by a 15-member board of directors and operates with a $150K annual budget. The Museum seeks an energetic and skilled leader to continue the organization’s recent growth and lead this local gem into its next chapter.

      MUSEUM HISTORY

      In 1902, the United States Congress established a U.S. Army Post adjacent to Chickamauga Battlefield. The post took the name of Fort Oglethorpe and became the home for the U.S. Cavalry. Today, the 6th Cavalry Museum is dedicated to sharing stories of the men and women who served America from the Civil War through the first half of the 20th Century. The museum holds the touchable memories of those that served from 1902 to 1948 as cavalry men, medics, Women’s Army Corps (WACs), officers, and infantry.

      Beyond the geographic boundaries of local counties, the 6th Cavalry Museum also serves visitors from Chattanooga and Southeast Tennessee, Huntsville, and Northeast Alabama, as well as visitors to nearby Chickamauga Battlefield from the entire United States. With Chickamauga and Chattanooga National Military Park’s mission to focus on the American Civil War, the 6th Cavalry Museum shares the stories that came out of Fort Oglethorpe during the first half of the 20th Century.

       

      MUSEUM TODAY

      The 6th Cavalry’s leadership has spent the past three years building the infrastructure necessary to prepare for a capital campaign. Its board of directors embarked on a five-year strategic plan in 2018 which included strategies to increase operational capacity, board engagement and powerful partnerships. Despite the pandemic, the Museum has continued the momentum created by our successes over the past three years. 


    • This is an exciting time for a new leader as the Museum begins the process of planning a capital campaign to upgrade the museum facility infrastructure to support programming through the display and maintenance of our unique artifacts and redesign permanent exhibits to highlight a century of sacrifice from the men and women who served in Fort Oglethorpe.


    • POSITION SUMMARY

      The Executive Director (ED) candidate will be the public face for the 6th Cavalry Museum as we build on an 18-year track record of honoring and preserving rich military history.  Working alongside the board, the ED is a key player in establishing and maintaining positive relationships with the local community, state, and national partners. They will be passionate about our mission, deliberate in developing plans to achieve it, and skilled in bringing resources to support the organization. 

      The ED will have demonstrated experience in the following areas: customer service/visitor experience; cultivation of diverse constituents including board members, collaborators, and funders; fundraising with a successful track record of grant-writing and special events; and solid fiscal management.     

      RESPONSIBILITIES

      ·       Drive the Museum’s fundraising efforts. Provide leadership to identify new income sources.  Nurture existing and prospective corporate, foundation, and individual sponsors.  Author grants, oversees evaluation, data analysis, and reporting.

      ·       Manage the Museum’s budget throughout the fiscal year; keeping board apprised of status and concerns. Oversee the annual audit and work with Finance Committee to create annual budget.

      ·       Oversee staff including workflow, project management, and time allocations. 

      ·       Oversee development and execution of Museum exhibits and programs.

      ·       Serve as primary spokesperson with the media.

      ·       Act as primary liaison with community members, foundations, government officials and other organizations/businesses. 

      ·       Serve as primary staff contact with the Board of Directors, produce documents and relevant information as directed by the Board and Executive Committees, oversee all Board communications, work with Board Chair to develop committees, timelines, meeting dates, etc.

      ·       Work with the Board to develop annual Strategic Plan and Development Plan.

      ·       Engage with the Northwest Georgia community and serve as the face of the Museum through public speaking, presenting Museum programs information and working with local agencies for the betterment of the city of Fort Oglethorpe and surrounding municipalities.

      ·       Other duties as assigned by the Museum’s Board of Directors.

      QUALIFICATIONS

    • ·       Minimum 5 years of leadership experience in a nonprofit, small business, or tourist attraction

    • ·       Passionate about promoting and developing history  

      ·       Demonstrated initiative, autonomy, and strategic thinking

      ·       A proven record of fundraising including grant writing

      ·       Excellent communicator, skilled in developing new relationships

      ·       Effective in leading and developing staff. Ability to prioritize and balance efforts to achieve short- and long-term organization objectives

      ·       Financial management skills, including budget development and management

      ·       Strong project management skills with the ability to balance multiple projects, competing demands, and changing priorities. Adaptability and flexibility are key skills.

      PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

    • ·       May work in varied extreme outside weather conditions during special activities and fundraising events including occasional evenings and weekends


    • ·       Work in a highly dynamic environment dealing with a wide variety of challenges, deadlines, and a varied and diverse array of contacts


    • ·       May work at a desk and computer for extended periods of time


    • ·       May need to climb stairs, walk distances of one-mile, stoop, bend, and lift 30 pounds.


    • APPLICATION PROCESS & ANTICIPATED SALARY RANGE


    • A review of applications will begin in mid-March 2022


    • Apply via 6thcavalrymuseum.org. Questions can be directed to: search@CommunityConsultants.co


    • The annual compensation package is anticipated to be between $50,000 to $60,000 per year. Due to the small size of the organization, the Museum is unable to offer private health insurance coverage.

    DIVERSITY, EQUITY, AND INCLUSION STATEMENT

    6th Cavalry Museum is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, political affiliation, personal appearance, family responsibilities, matriculation or any other characteristic protected under federal, state, or local law. Each person is evaluated based on personal skill and merit.  6th Cavalry Museum’s policy regarding equal employment opportunity applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, and termination.


  • 23 Feb 2022 11:46 AM | Lauren Taylor

    Paid Collections Internship

    This internship is ideal for undergraduate and graduate students interested in beginning a career in the field of history museums. Those who have graduated or are otherwise interested in the position may also apply.

    Terms of Position:  One paid internship for 23 weeks from approximately late-May to November. The exact start and end dates will be determined based on the candidate’s schedule. Work week is Tuesday - Saturday from 9am to 5pm. The entire length of the internship is 874 hours:  23-week internship with 38-hour work weeks.

    Location:  Hieronymus Mueller Museum at 420 W. Eldorado Street in Decatur, Illinois. The museum tells the story of Hieronymus Mueller, his family, and the company he founded.

    Compensation:  $15.00/hour at 38 hours/week. Housing is not provided, but there are several rental apartment options in Decatur, IL and the surrounding area.

    Scope:  This internship is best suited for people looking to begin a career working in history museums with a special interest in collections. The intern will gain work experience through a variety of tasks, including an inventory of collections and completing catalogue records. They will also help with other museum and administrative tasks as needed.

    To Apply:  Submit a cover letter, resume, professional references, and college transcripts via mail or email to Museum Director, Katherine Unruh (see link below). Unofficial transcripts are acceptable at this time. If you plan to fulfill a course credit requirement with this internship, please share the requirements in your application. Deadline is Noon (Central Time) on Friday, March 18, 2022.

    To inquire with questions, contact the Museum Director:  www.MuellerMuseum.org/paid-internship-at-hieronymus-mueller-museum



     

  • 22 Feb 2022 1:37 PM | Stephanie Mohr

    Executive Director, Eastside Heritage Center

    Bellevue, Washington

    Status: Full time, (40 hours per week)

    Compensation: Salary, Pay Range $60,000 - $65,000

    Eastside Heritage Center (EHC), a 501c3 established in 2001, is committed to preserving the past, telling stories, and building community. In addition to maintaining and preserving the largest collection of artifacts, photos and archival material related to East King County, Washington, EHC focuses on sharing the compelling stories of our community by engaging with them through exhibits, presentations, electronic and print communications, and a wide variety of education programs.

    EHC is actively seeking an Executive Director who will have day-to-day operational and administrative responsibility for the organization. The Director will be a leader who is self-motivated, and able to work cooperatively and collaboratively in multiple situations, including with volunteers, who provide much of the day-to-day work that is done by EHC.

    Job Functions

    Leadership

    Develop and oversee program, organizational and financial plans.

    Supervise staff (currently one full-time Collections Manager) and volunteers.

    Serve as the public face and spokesperson for the organization and liaison with community partners.

    Build and manage relationships with donors, local government, and the Board to enable a robust organization.

    Develop new earned income opportunities that generate revenue while fulfilling the organization’s mission.

    Development and communications

    In partnership with the Board, develop and implement contributed revenue programs, including memberships, individual contributions, corporate contributions, sponsorships, and grants.

    Cultivate and maintain positive member and donor relations.

    Ensure that EHC presents a consistent and accurate image by monitoring and/or creating all print materials and electronic communications.

    Programming

    Oversee program planning and implementation and continuously seek new and creative ways to expand the organization’s reach in the community.

    Solicit active and broad participation by volunteers in all areas of the organization’s work and provide support and encouragement to those volunteers.

    Qualifications

    • Minimum of a B.A. degree, M.A. preferred, in History, Museum Studies, Art, or related field
    • Minimum of 3-5 years of experience with progressive increases in responsibility
    • Solid financial management skills with experience in fundraising and budget analysis, forecasting, and planning
    • A strong record in fundraising, particularly major gift, foundation, and corporate funding, either as a nonprofit executive or volunteer
    • Previous experience in a supervisory capacity in a museum department or management-level museum experience preferred.
    • Excellent communication skills, including strong written, verbal, and presentation skills

    To apply, email cover letter and resume, as a single PDF file with your name in the file name, to EHC@garonemail.com, with “Executive Director” in the subject line. Position is open until filled. Applicants received by April 1, 2022 will receive first consideration.


  • 22 Feb 2022 11:09 AM | Shiloh Holley

    EXECUTIVE DIRECTOR

    Morris-Jumel Mansion Museum (“MJM”) seeks an Executive Director who will oversee the general operation and administration of the Museum, as well as its collections, programs, and fundraising efforts. Morris-Jumel Mansion is the oldest surviving house in Manhattan, a historic site that has witnessed the evolution of Northern Manhattan from rural countryside to a dynamic multicultural community. As one of the nation’s foremost historic houses, the Morris-Jumel Mansion Museum empowers its audiences to create relevant contemporary connections to the vibrant histories of the Mansion, its collections, the land, and its people, past and present, through its diverse roster of arts and cultural programming. MJM is a member of the Historic House Trust of New York City. The Museum is located on the grounds of Roger Morris Park (a city park, formerly part of the Jumel Estate and now located within the Jumel Terrace Historic District). The building is owned by the City of New York under the jurisdiction of the NYC Parks Department. The Morris-Jumel Mansion was reaccredited by the American Alliance of Museums in October 2021. More information about the organization can be found at morrisjumel.org

    The Executive Director reports to the MJM Board President, and to the Board of Trustees. The Executive Director is responsible for overseeing all aspects of MJM’s activities, including fundraising, marketing initiatives, management of finances, and for ensuring that MJM’s collection and the Mansion’s historic structure are safeguarded and preserved in accordance with museum best practices. MJM is seeking an individual committed to the development and execution of engaging and thought-provoking programs with a vision that will enhance MJM’s relevance in the 21st century to its diverse audiences, and who will lead, direct, and manage staff and volunteers while creating an inclusive and supportive work environment. The Executive Director is the face of MJM and has the paramount goal of ensuring that MJM patrons, members, staff, volunteers, and the public are enriched through the goals and mission of the Museum.

    Responsibilities and Duties:

    • Implement museum best practices to safeguard the preservation and integrity of MJM’s collections and the Mansion’s historic structure.
    • Ensure MJM's fiscal soundness; Create, monitor, and manage institutional, operating, and programmatic budgets, and prepare for and facilitate MJM's preparation of annual financial statements
    • Work in conjunction with MJM’s governing body to champion the Museum and its mission; formulate, draft, and execute procedural documents; Foster Board members’ involvement in the Museum, its governance, and fundraising initiatives.
    • Oversee development and fundraising efforts, including the annual appeal, capital appeals, and fundraising for special projects and program-driven campaigns. This responsibility also encompasses the development and maintenance of individual, corporate, public sector, and foundation donors, grants, sponsorships, and institutional partnerships.
    • Outreach for and management of the educational programs administered by MJM that bring history alive to thousands of New York City school children in partnership with New York City Schools
    • Lead, supervise, evaluate, mentor, and nurture staff, interns, and volunteers
    • Manage MJM’s license agreement with NYC Parks to ensure compliance with current standards, regulations, and requirements. Work in partnership with MJM’s Board, the Historic House Trust of New York City, NYC Parks, and Manhattan Community Board 12 in the preservation and maintenance of the house, site, and collections, and general operations
    • Engage significant stakeholders and involve the immediate neighborhood and the broader community by creating a welcoming, inviting, inclusive and relevant environment. Develop and maintain strong partnerships with the local community, including the community board, local elected officials, and a diverse range of community based-organizations and institutions
    • Oversee innovative and creative virtual and in-person programming that advances MJM’s mission, reaches diverse audiences, increases membership and attendance, raises the visibility and awareness of MJM programs and exhibits, and celebrates MJM’s collections and historical significance
    • Continue advancing the completion of MJM’s ambitious five-phase reinterpretation plan
    • In conjunction with MJM’s Board and staff, uphold, execute, and shepherd a three-year strategic plan that was approved in 2021, including goals and objectives related to community development, visitor experience, fiscal management, and governance
    • Work in conjunction with MJM’s Board, NYC Parks, Historic House Trust, and contractors/vendors to execute a multi-million to restore the exterior and create barrier-free access capital project
    • Be an active member of the museum, preservation, Northern Manhattan cultural, and American art communities.

    Preferred Qualifications:

    • Master’s degree in historic preservation, American studies, art history, museum management, not-for-profit administration, or related disciplines
    • Minimum of five years of management level experience in the museum field or ten years of experience in arts and cultural programs and operations.
    • Demonstrable familiarity with and understanding of financial statements, financial management, and an understanding of sound financial record-keeping and bookkeeping practices.
    • Demonstrable experience with fundraising and fundraising techniques, including grant-writing.
    • Familiarity with museum and curatorial best practices, including collection management and educational practices.
    • Proven self-starter with the ability to be flexible and creative.
    • Strong project management skills and a proven ability to multitask.
    • Strong interpersonal, leadership and entrepreneurial skills.
    • Excellent communication skills (oral and written)

    Salary & Benefits: $70,000-$80,000 plus benefits

    To Apply: Send a resume and cover letter expressing your interest in the position to jobs@morrisjumel.org.


  • 18 Feb 2022 9:36 AM | Allison Tolman

    The Maryland Center for History and Culture seeks an enthusiastic Educational Programming Intern to join the Department in person. This position will assist the Education Department in expanding our reach with diverse youth and adult audiences. While the intern will support overall operations, the central project throughout this internship will be the redevelopment and updating of MCHC’s traveling trunk program. MCHC’s traveling trunks are used by nearly 10,000 students per year across Maryland and the United States.

    Responsibilities

    ·         Develop and maintain educational outreach programs such as traveling trunks;

    ·         Support implementation of MCHC’s Summer Teacher Institute;

    ·         Support incorporation of institutional Diversity, Equity, Access, and Inclusion (DEAI) goals within educational resources;

    ·         Research topics with MCHC’s special collections;

    ·         Deliver programs as needed (training will be provided).

    Qualifications

    ·         Completed or currently pursuing a degree in History, Education, Museum Education, Museum Studies, Public History, or similar field;

    ·         Strong communication, organizational, and interpersonal skills;

    ·         Enthusiastic desire and ability to engage visitors of all ages with history and interact with diverse audiences;

    ·         Mature, outgoing, motivated, customer service focused and team oriented;

    ·         Must be available to work one weekend day per month.

    About the Position

    ·         Stipend of $1500 for 10 weeks

    ·         12-15 hours per week in person

    ·         Complimentary one-year MCHC membership, including free library and museum admission

    ·         Receive training on museum methodology

    ·         Opportunities to learn about different museum departments

    ·         Opportunities for behind the scenes access to MCHC’s collections

    ·         Opportunities to strengthen resume and portfolio

    ·         Free Parking

    Apply

    Please email a cover letter, resume with contacts of two professional or academic references to jobs@mdhistory.org. Subject line: Educational Programming Internship. Incomplete applications may not be considered. No phone calls, please.

    About MCHC

    The Maryland Center for History and Culture is an equal opportunity employer that seeks to educate people of all ages about the American experience through the rich history of Maryland using the society’s collections and to preserve important objects and archival materials from prehistoric Maryland to the present day.

    Founded in 1844, the Maryland Center for History and Culture is the state’s oldest continuously operating cultural institution. In keeping with the founders’ commitment to preserve the remnants of Maryland’s past, MCHC remains the premier institution for state history. With over 350,000 art objects and artifacts and seven million books and documents, the society now serves more than 100,000 people through its museum, library, press and educational programs. Learn more at mdhistory.org.


  • 15 Feb 2022 1:13 PM | Natalie Osorio

    JOB SUMMARY

    The Child Education Specialist will work to ensure that the museum is accessible, welcoming, and engaging for children and families. As part of the education team, this position will primarily focus of our youngest visitors, their families, as well as elementary-aged students. A good fit for this position is someone with excellent communication skills and adaptability, able to complete tasks with minimal supervision, and not afraid to get messy. Art teaching experience is not required.

    This role will be responsible for the preparation and facilitation of child and family events such as First Saturday’s Biggs Kids, children’s workshops, school tours, and events.

    The Child Education Specialist reports to the Curator of Community and Academic programs and interacts with various levels of staff, board members, interns, volunteers, and visitors.

    ESSENTIAL FUNCTIONS

    • Engaging and educating children, students, and families about various art styles, techniques, periods, artists, exhibitions, and pieces in the collection through tours and hands-on activities
    • Gather and prepare materials for educational programs
    • Assist in the creation of child and family friendly programs and art-making activities
    • Memorize and present tour and workshop curriculum
    • Attend occasional on-site Museum programs and assist with coordination; including but not limited to set-up and tear down of tables and chairs, decorating, catering support, and clean-up
    • Other related duties as assigned

    SKILLS AND EXPERIENCE

    • Enjoys working with children and families.
    • 1+ years of visitor/guest services experience. Applicant does not need to have museum or art-teaching experience, but must have a basic understanding of art materials and art in general/ demonstrates a desire to work in the art field with a community service-driven mindset and the creativity to flourish.
    • 1+ years working with youth or the general public in an educational environment
    • Demonstrates a background in public speaking or performance.
    • Basic knowledge of art materials and art
    • Highly energetic, with a positive attitude that is driven, creative, and resourceful
    • Professional and personable demeanor; ability to interact effectively and appropriately with diverse groups of colleagues and visitors
    • Flexible, with the ability to make thoughtful, independent decisions in a fast-paced environment
    • Ability to lift up to 25 lbs. unassisted
    • Must work independently with moderate supervision
    • High School diploma

    WORK SCHEDULE

    This is a part-time, 5-12 hours per week position. Each 7-hour shift includes a 30- to 60-minute unpaid lunch period. Extra hours may be required in order to meet position requirements related to special event coverage. This position is required to work the first two Saturday’s of each month. The remaining days and hours of work will be communicated in line with the museum’s regular work scheduling practice.

    PAY RATE: $12/hr.

    TO APPLY: Email a cover letter and your resume to programs@biggsmuseum.org by March 21, 2022. No phone calls please. Position will be listed until filled.


  • 11 Feb 2022 11:48 AM | Patrick Cutter

    The Dr. Samuel D. Harris National Museum of Dentistry of the University of Maryland School of Dentistry Department of Dental Public Health (NMD) is seeking applications for a full-time Museum Education Coordinator. NMD is a Smithsonian Institution Affiliate and is renowned for its collection of dental treasures. The museum opened in 1996 and was declared the official museum of the dental profession by the United States Congress in 2003. Our 7,000+ square feet of exhibition space offer visitors an extraordinary array of historic artifacts and interactive exhibitions that celebrate the history of dentistry and inspire people to make healthy choices about oral health. The museum’s 40,000 object collection of dental instruments, furniture, and artwork is one of the most important and oldest in the world. A substantial portion of the core collection traces its roots to the Baltimore College of Dental Surgery, the world’s first college of dentistry, founded in 1840.

    NMD is recruiting for a Museum Education Coordinator. The Museum Education Coordinator is needed to support the day-to-day operations of the museum with a focus on education and outreach programming including the development and execution of educational programs, fundraising opportunities related to educational programming, and community outreach.

    UMB offers a generous benefits package that includes:  paid leave package consists of: 10 days annual leave, up to 15 days of sick leave, 3 personal days and holiday leave in accordance with those observed by the University.

    Should you accept this offer, you will receive; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.

    Essential Duties:

    • Coordinates educational programs and activities, school and community outreach initiatives, internships and volunteer opportunities, and creation of educational content based on the museum’s collection and resources.
    • Coordinates with museum staff to develop, design, implement, and improve exhibitions and exhibition content to facilitate learning opportunities.
    • Corresponds with other institutions, organizations, and societies as a representative of the museum as necessary to facilitate public outreach.
    • Supports fundraising efforts of the museum.
    • Supports the Changing Faces program and grant-related projects as necessary
    • Performs other duties as assigned.

     

     

    Qualifications

     

    Qualifications:

    Education: Bachelor’s in History, Museum Studies, Education, or related field. Master’s degree or working towards a master’s preferred.  The successful candidate will be an emerging professional that possess strong written and verbal communication skills and is familiar with current museum education and public programming practices, and a willingness to participate in fundraising/grant-writing preferred.

    Knowledge, Skills, and Abilities:

    • Strong written and verbal skills
    • Ability to work indpendently and within a team setting
    • Basic understanding of museum educational practices
    • Basic understanding of the dental field, its terminology, and the health sciences preferred.
    • Proficiency in Microsoft Office applications

    This is a 12-month grant-funded position, with the opportunity for renewal upon completion of the grant term.  Interested applicants should go to the University of Maryland Job Portal to apply. Please submit a resume/curriculum vitae, cover letter, and three professional references with contact information.

    The University of Maryland, Baltimore is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

    If you need a reasonable accommodation for a disability, for any part of the employment process, please contact us at HRJobs@umaryland.edu and let us know the nature of your request and your contact information. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

     

     

    Job

    : Faculty

    Organization

    : School of Dentistry - National Museum of Dentistry

    Job Posting

    : 

    Feb 7, 2022

    Salary

    : $36,000
  • 07 Feb 2022 10:27 AM | Robin Andreoli

    The Katharine Hepburn Cultural Arts Center is seeking a coordinator for the Katharine Hepburn Museum. The Museum Coordinator plays an integral role in the growth and vibrancy of this unique museum that presents an authentic view of the cultural and historical impact of Miss Hepburn and her family. The position reports to the Executive Director and works closely with staff and the Board of Trustees to maintain and expand the museum’s collections, programming, attendance, funding streams and position among like institutions. The successful candidate should possess a Bachelor’s Degree (major in Museum Studies, Arts Administration, Theater, Film Studies or closely related field preferred) with at least two years of experience in museum curation and/or cultural education programs. For the full position announcement, please click here. Applicants should submit a resume and cover letter to museum@thekate.org (no phone calls please). Part-time, with full-time potential. Salary range is $35,000 - $45,000.


  • 07 Feb 2022 9:39 AM | Allison Tolman

    Museum Store Manager

    Position Description

    The Maryland Center for History and Culture (MCHC) seeks a Museum Store Manager, responsible for the overall operations, merchandising, and inventory of the store, as well as assistance in performing functions of the Visitor Services Department. The Museum Store Manager offers a high level of customer service to the MCHC’s members, visitors, volunteers, and staff by providing a positive shopping experience both in person and online, maintaining a well-curated store presence. This position has key responsibilities for security functions, including opening and closing of the buildings, and monitoring the safety and security of the facilities.  

    Responsibilities

    ·         Develop and maintain an annual store budget in collaboration with Director of Private Events & Visitor Experience and the Chief Financial Officer;

    ·         Oversee point of sale platform and manage store sales and inventory;

    ·         Greet and orient all patrons to Museum and Library, collect admission fees, provide orientation and museum guides

    ·         Prepare and perform comprehensive inventory as requested, offer action-oriented plan for improvements;

    ·         Maintain merchandise stock by regularly monitoring displays/back stock and re/order of merchandise as needed;

    ·         Perform the cash and credit card receipt functions according to cash-handling protocol and standards,

    • ·         Process online orders, including the fulfillment, packing, and shipping;

    ·         Maintain online store and ensure all published information is current;

    ·         Develop marketing strategies to increase the store’s sales and visibility to the public by implementing promotions and events; should we mention social media here

    ·         Research new vendors as needed;

    ·         Manage consignment program and submit payment requests for consignment checks;

    ·         Promote current MCHC museum retail trends and develop appropriate merchandise plan related to current and upcoming exhibitions;

    ·         Provide Visitor Services Manager with monthly store sales update and provide Finance staff with monthly online sales update;

    ·         Train and assist Visitor Service Associates in store processes;

    ·         Update and maintain Museum Store section of the Visitor Services Manual with relevant store operation content;

    Perform routine opening and closing procedures for the museum;

    • ·         Occasionally staff the Visitor Services Desk;

    ·         Provide basic information for callers and visitors regarding MCHC, the museum and library collections, including admissions, hours, directions, parking, accessibility, and other local resources;

    ·         Check in and monitor non-staff traffic, including visitors for appointments, meetings, contractors, and other walk-ins, observing proper protocols for access to restricted areas;

    ·         Handle other duties as needed and/or requested.

    Qualifications

    • ·         3–5 years of prior customer service and/or retail required;

    ·         Excellent customer service and communication skills;

    ·         Ability to work weekends and occasional evenings;

    ·         Ability to gather data, compile information and prepare reports;

    ·         Working knowledge of business office applications including email, word processing, spreadsheet and database applications; 

    ·         Excellent organizational skills;

    ·         Must be punctual and reliable with assigned schedule;

    ·         Ability to detect problems and report information to appropriate personnel;

    ·         Ability to understand and follow specific instructions and safety procedures;

    ·         Moderate physical activity may be required. Requires handling of objects up to 25 pounds, standing, and/or walking for long periods of time.

    About the Position

    This is a full-time 40 hours a week position. The salary range is $35-40,000 annually. Full benefits package included. Some evenings and weekends required. The final salary will be determined based on the experience and qualifications of the successful candidate.

    To Apply

    Please email a cover letter and resume with contacts of three professional references to jobs@mdhistory.org. Subject line: Museum Store Manager. Incomplete applications may not be considered. No phone calls, please.

    About MCHC

    The Maryland Center for History and Culture is an equal opportunity employer that seeks to educate people of all ages about the American experience through the rich history of Maryland using the society’s collections and to preserve important objects and archival materials from prehistoric Maryland to the present day.

    Founded in 1844, the Maryland Center for History and Culture is the state’s oldest continuously operating cultural institution. In keeping with the founders’ commitment to preserve the remnants of Maryland’s past, MCHC remains the premier institution for state history. With over 350,000 art objects and artifacts and seven million books and documents, the society now serves more than 100,000 people through its museum, library, press and educational programs. Learn more at mdhistory.org.


  • 03 Feb 2022 4:20 PM | Becky LaBarre

    Position Title: Visitor Experiences Representative II

    Part-Time, Year-round: 12 hours per week, year-round

    Typical Schedule:

    ·         Mid-April thru Mid-October: Thursdays & Fridays, 8:30 a.m. – 12:30 p.m.; Saturdays 12:30 p.m. – 4:30 p.m.

    ·         Mid-October through Mid-April: Wednesdays-Fridays, 8:30a.m.—12:30p.m.

    ·         Occasional nights and weekends as programming requires

    Hourly Wage: Non-exempt, hourly $11.00 per hour.

    Reports: Reports to Manager of Visitor Experiences with occasional input from Executive Director

    Benefits: N/A

    Renfrew Museum and Park, a historic Pennsylvania German farmstead located in Waynesboro, Pennsylvania is celebrating its 47th year of operation! This established and rapidly growing institution, sited on 107 acres of scenic land nestled along the east branch of Antietam Creek, is deeply committed to offering visitors great experiences as it realizes its vision to be a welcoming and memorable destination where everyone can walk back in time. Renfrew is currently seeking a dynamic individual with a diverse skillset for an exciting position on its staff. The Visitor Experiences Representative II (VER-2) reports to the Manager of Visitor Experiences and is the first point of contact for visitors of the museum and park. The VER-2 ensures a positive and welcoming Museum experience and environment for guests, and demonstrates the highest level of customer service, remaining professional, personable, and engaging to all museum visitors. This role will have many shared responsibilities with the Visitor Experiences Representative I position, however, VER-2 will primarily be in charge of daily office management related to clerical and volunteer outreach, recruitment and retention. Areas of concentration include scheduling volunteers and docents, assisting Manger of Visitor Experiences with public programs and events, and historical interpretation.

    POSITION DUTIES & RESPONSIBILITIES

    Visitor Center & Gift Shop Management

    ·         Open and close the Museum each day in accordance with established procedures.
    ·         Greet all visitors warmly in a friendly and engaging manner as soon as they enter the Museum; coordinating with fellow staff to ensure a positive and memorable experience for all visitors.
    ·         Provide information about the Museum, answer questions, and generally assist visitors in all appropriate ways; serve as a knowledgeable advocate for all activities of the organization.
    As well as general tourism advice related to Waynesboro, Franklin County, and the Cumberland Valley region as needed.  Renfrew will provide professional development funding to train as a Franklin County Tourism Ambassador (CTA) with the Franklin County Visitors Bureau to the successful candidate and certification is expected within the first year of hire.
    ·         Sell admissions, event tickets, memberships, and merchandise, etc., and ensure documentation of all sales.
    ·         Monitor patrons for adherence to Museum rules and any inappropriate behavior.
    ·         Handle visitor concerns, comments, suggestions and complaints, and communicate those to appropriate museum staff.
    ·         Learn and be prepared to properly react to any emergencies.
    ·         Facilitate store sales by assisting in creating engaging and attractive displays; monitor inventory, restock shelves as appropriate, point out low inventory levels; help keep the store clean, neat, and visually appealing.
    ·         Work as a team with other front-line representatives to keep all museum areas, inside and out, clean and refuse-free during Museum operating hours.
    ·         Assist with the preparation for and implementation of public programs and special events.
    ·         Lead tours that are accurate and engaging for visitors of all ages.
    ·         Direct visitors around the property when no docent is present.
    ·         Promote and relay accurate information about planned programs and events.
    ·         Present and coordinate tours, programs and special educational activities with other staff members; may present costumed interpretations serving as “living historian” at various events.

    Clerical

    ·         Performs administrative support work such as word processing, data entry or retrieval and functions that may require interpretation, judgment and determining appropriate processes to be used.
    ·         Clerical duties such as photocopying, scanning, filing and collating, reviewing documents, editing reports, and creating spreadsheets/presentations.
    ·         Database management including updating constituent information, monthly reporting, and maintaining integrity of the databases.
    ·         Receives, sorts and forwards incoming mail and all other deliveries.
    ·         Answer telephone calls and direct or take messages.
    ·         Keep accurate records, including admissions records.
    ·         Generate forms and letters and assist with mailings.
    ·         Assist in the scheduling and internal reservation of rental spaces.
    ·         Assist in scheduling tours, rentals, and special events.
    ·         Other duties as assigned to assist the Renfrew Museum and Park team.

    Volunteer Coordination

    ·         Assist with Volunteer Coordination; Recruiting and assigning volunteers as necessary to support Renfrew Museum and Park events and departments.
    ·         Work with volunteers who will assist with directing visitors.
    ·         Perform volunteer outreach, enrollment, fulfillment, and retention.
    ·         Collaborate with fellow staff to coordinate messaging and communications.

    EDUCATION / KNOWLEDGE, SKILLS, & ABILITIES

    ·         Excellent customer services skills in providing assistance and information to visitors of a museum, education center, cultural or historical site, recreation site, educational, library, community center, arts center, or similar cultural institution which receives large numbers of public visitors; Professional appearance and promptness a must.
    ·         Ability to communicate verbally, and in writing, in a manner that is clear and easily understood by audiences of all ages, including an ability to meet and communicate with individuals from museums, cultural organizations and businesses. Oral and written skills are leveraged to provide direction to volunteer staff via e-mail, briefings, presentations, and other methods as assigned.
    ·         Problem solving skills, exercising patience and tact, showing empathy but firmness in order to maintain Museum and Institution standards.
    ·         Ability to work independently on assigned tasks as well as to accept direction on given assignments; yet works as a team player who looks for ways to assist other team members and departments.
    ·         Ideal candidate will be a personable, detail-oriented, energetic self-starter and willing to enthusiastically promote Renfrew Museum and Park’s mission and programs.
    ·         Working knowledge and skill of information technology in order to use desktop computer applications to prepare communications, presentation materials, and reports.
    ·         Knowledge of computers, telephone systems, audio-visual equipment, and cash registers/ POS a must.
    ·         Knowledge of MS Office (Word, Excel, Outlook, Access, PowerPoint, Publisher) required.
    ·         PastPerfect Museum Software experience a plus.
    ·         Ability to stand for long periods of time, walk long distances over uneven surfaces, such as mulch and gravel, and climb up/down stairs. Must be able to comfortably stoop, kneel, crouch, or sit, and must be able to lift and/or move up to 35 pounds.
    ·         Due to many of Renfrew Museum and Park’s events being located outdoors, must be comfortable being exposed to inclement weather of varying degrees including extreme temperatures.
    ·         Possess a high school diploma or equivalent (GED). Bachelor’s degree preferred.
    ·         1 – 2 years of relevant experience and/or training, or equivalent combination of education and experience, to include front line customer service/administrative experience.

    Please send resume and cover letter with three (3) professional references no later than 4:00pm (EST) on Friday, March 4, 2022 to:

    Steve LaBarre, Manager of Visitor Experiences - info@renfrewmuseum.org

    1010 E. Main Street ∙ Waynesboro, PA 17268 ∙ (717) 762-4723


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