This full-time, non-exempt position will provide general administrative support to the museum’s fundraising efforts, while assuring a welcoming and warm environment for museum visitors. Salary range: $37,000–42,000 annually, commensurate with experience.
Reporting to the Director of Development, the Development and Visitor Services Coordinator will provide administrative support to the museum’s development activities, maintain the museum’s membership and donor database, ensure timely member communications, and help to elevate the visitor experience by offering excellent, friendly, responsive service to museum visitors, members, and donors. The ideal individual will have excellent verbal communication, administrative and organizational skills, knowledge management awareness, and enjoy working with the public. The right candidate will be able to offer suggestions on scaling administrative processes to broaden the museum’s donor base and grow our networks. The Development and Visitor Services Coordinator must be able to work under pressure and handle a wide variety of activities and confidential matters with extreme attention to detail, accuracy, and discretion. Daily, consistent, and accurate data entry is essential to the success of this position.
The ideal candidate will be good with people, enthusiastic, friendly, able to manage multiple deadlines, and have an interest in learning about and spreading enthusiasm for the museum and its programs. In addition to daily responsibility for processing donations and memberships, the Development and Visitor Services Coordinator will support the Director of Development in donor and volunteer stewardship and relationship building activities as necessary.
As a member of the museum’s administrative staff, the Development and Visitor Services Coordinator will attend bi-weekly staff meetings, and other meetings as necessary, including applicable board committee meetings. Responsibilities include engaging with visitors, handling telephone inquiries, maintaining annual membership drives, and assisting with annual fundraising events.
About the Museum
Founded in 1931, the Washington County Museum of Fine Arts is a premier regional art museum. Accredited by the American Alliance of Museums, and with a collection of more than 8,000 objects, WCMFA is the only art museum within a 65-mile radius. Free to the public, the museum has an ambitious schedule of temporary exhibitions, classes, lectures, concerts, and online interpretive programs. The permanent collection has strengths in American art, Old Masters, and art of world cultures. A beloved community resource, located in beautiful City Park in Hagerstown, Maryland, the museum has served four generations of local residents, and is considered one of the best small museums in America.
WCMFA is an equal opportunity employer. The Museum is committed to workplace diversity and to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Requirements
· Minimum of two years administrative experience
· Bachelor’s Degree preferred
· Extreme attention to detail with excellent planning and organizational skills
· Accurate data entry and exceptional office skills
· Emotionally intelligent with good people skills and the ability to cultivate relationships with colleagues, visitors, and the community
· Deadline oriented and able to handle a variety of responsibilities under pressure
· Proficiency with Microsoft Office Suite
· Clearance of a criminal background check and drug test
Desirable
Experience using Salesforce
Background in arts, history, museum studies, or prior nonprofit experience desirable.
Application Process
Submit a resume and cover letter to business@wcmfa.org by April 15, 2025. First round interviews expected to happen the week of April 24, 2025.
Job Description
Development and Visitor Services Coordinator
Hours: 40 hours per week, 9:00 a.m. to 5:00 p.m. Tues-Sat, with occasional evening or weekend hours. Overtime eligible.
Reports to: Director of Development
Status: Full-time, non-exempt, Tuesday-Saturday 9:00-5:00
Responsibilities
· Accurate input of membership information in database
· Process all donations and membership materials including membership cards and ensure timely acknowledgement
· Work with Director of Development and Executive Director to prepare membership and donor communications
· Oversee event registration including helping visitors register for programs, classes, and events
· Enthusiastically promote museum activities and membership sales
· Support key mailings, such as the museum’s annual fund and other fundraising appeals
· Maintain donor discretion and confidentiality
· Maintain positive frontline service for visitors, in-person and on the telephone. Answer inquiries and provide assistance as needed.
· Support fundraising events, museum events, and receptions
· Occasional off-site work representing the museum at community events or public functions
· Assist in the museum shop as necessary
· Other duties as assigned
Requirements
Minimum of two years administrative experience
· Bachelor’s Degree preferred
· Detail oriented with excellent planning and organizational skills
· Accurate data entry and exceptional office skills
· Excellent written and verbal communication skills
· Emotionally intelligent with good people skills and the ability to cultivate relationships with colleagues, visitors, and the community
· Deadline oriented and able to handle a variety of responsibilities under pressure
· Occasional evening work to support museum events
· Proficiency with Microsoft Office Suite
· Clearance of a criminal background check and drug test
Desirable
· Experience using Salesforce
· Background or interest in arts, history, museum studies, or prior nonprofit experience
Physical Requirements
- · Possess mobility to work in an office setting and use office equipment; travel offsite and to different locations; ability to understand printed materials
- · Ability to see, listen and talk for extended periods in person, over the telephone and computer
- · Visual acuity: color perception, close vision, accurate depth perception and distance vision
- · Very frequent sitting, standing and walking
- · Ability to lift up to 15 pounds, pushing and pulling, keyboarding and gripping
Benefits
· Full-time non-exempt position with competitive benefits package with health insurance, 403b, and PTO
· WCMFA is an Equal Opportunity Employer committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity and urges qualified diverse applicants to apply